Shipping Rates

Shipping Rates:

New Zealand: $8.99NZD NZ Post Courier

Australia: $30NZD

South Pacific: $65NZD
includes: Cook Islands, Samoa, Tonga, Vanuatu

North America, Europe and U.K: $75NZD
includes: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America

Rest of the World: $95NZD
includes: all other countries not mentioned above


Shipping Questions:

How long does shipping take?
Shipping may occasionally take longer than expected due to the time of year(Christmas, Chinese New Years etc) and local postal services, this is outside out control.

New Zealand	NZPost Courier
Nationwide N.Z	1-2 Business Days

 

International	Tracked Shipping
Australia	2-6 Days
Rest of World	3-10 Days

How long does it take to process my order?
Most items will take 2-5 business days for processing.
If the item is currently out of stock then it may take 1-2 weeks for delivery. We will inform you if this is the case.

Can I track my order?
New Zealand customers orders are sent via NZPost Courier and come with a tracking number. This is emailed to you once your order has shipped.
International Express shipping comes with a tracking number which we will send out with your order confirmation.

Can I pickup my order?
Unfortunately we can't arrange pickups at this stage.

Where are our products sent from?
Our products are sent from our warehouse in Auckland. If we are out of stock we can arrange to have the item sent directly to you from our supplier to save time.

What if my item doesn't arrive?
Rest assured, your payments are guaranteed by us and all items are insured. Just contact us and we will deal with it for you.